FAQ's

• Where do you deliver?

  We currently ship to the mainland UK only. Unfortunately, we do not offer international shipping, nor are we able to ship to Northern Ireland at this time.

• Do I need to buy a case of wines?

  No, we’re happy to sell single bottles. Certain wines are only available as a case, but that is stated on the listing.

• How long will it take to receive my order?
  

  Wherever possible, all orders placed before 2:00pm are dispatched the same day, subject to stock availability. Orders are sent via a next working day carrier service; however, delivery cannot be guaranteed, as delays may occur due to circumstances beyond our control.

  Orders placed after 2pm Friday will be despatched on Monday for Tuesday delivery. (Excludes bank holidays).

• Where do you buy your wines from?

  We source our wines direct from producers. All wines are inspected before being offered for sale.

• What is Age Verified delivery?

  UK law requires that all alcohol deliveries be received in person by an adult aged 18 or over at the delivery address provided. If the delivery driver has any reason to suspect the recipient is under 18, they will request valid ID for age verification.

• When will my order arrive?

  When you place an order with Le Bon Vin, a confirmation email is sent to you containing the carrier’s name and a tracking code, so you can follow the progress of your delivery. If you placed your order as a registered and logged-in customer, you can also view your tracking details in the My Account section. For further information, please call us on 0114 256 0090, or contact our sales office for details about delivery charges and services.

• What happens if a wine turns out to be spoilt?

  Very occasionally wines will spoil. Spoiled wines are wines that are faulty and patently out of condition. We cannot accept responsibility for wines that are simply tired or are not to the purchaser’s taste. Any spoilt wine (within the timeframe) must be notified to us by e-mail within 2 days of opening so we may verify the claim. We may require the bottle and its contents to be returned to us.

• What is your return policy?

  If you are not satisfied with your purchase, you can return unopened bottles within 10 working days of delivery for a full refund. Please email contact@lebonvin.co.uk to initiate a return or call 0114 2560090.

• What should I do if I receive a damaged or incorrect item?

  Please email contact@lebonvin.co.uk or call 0114 2560090 immediately if you receive a damaged or incorrect item. We will arrange for a replacement or a refund.

• Do you supply to the trade?

  Absolutely! Serving trade customers nationwide is something we take pride in and was the original reason Le Bon Vin was founded. With years of experience and a deep knowledge of wine, we make sure every order is handled with care and expertise.

• Why buy wine from us?

  We’re an independent team doing what we love – bringing great wine to customers without the big markups. Tired of seeing the same wines everywhere, we set out to offer something different.

  We work closely with customers, trade partners, importers, and producers to ensure our wines are exceptional and our service is second to none. Staying independent keeps us honest, and we’re proud to say that!