PRIVACY POLICY

This privacy policy explains how we (Cavavin Sheffield) use and protect any information that you provide when using this website. This page will be updated if any aspect of this policy changes. If you have any questions or concerns, please contact us to discuss further.

Sheffield Cavavin is owned and operated by Le Bon Vin Limited.

Last updated: May 2026

What we collect

We may collect the following personal information:

• Name.
• Contact information (including email address and telephone number).
• Demographic information such as address, date of birth, and (optionally) gender.
• Details of all orders associated with your account.
• Reference(s) to payment information securely stored by our credit processor (SagePay), if you have chosen to save card information for future use.
• Other information relevant to offers, promotions, or surveys that you have chosen to participate in.

All information we presently hold about you can be viewed and, if appropriate, updated through your account page. Additionally, we also work with certain 3rd party companies to collect anonymous analytical data (information about how the website is accessed and navigated), for the purpose of providing verified reviews and for affiliate marketing, as described below.

What we do with the information we gather

We require this information to be able to process and fulfil any order placed with us, and in particular for the following reasons:

• Internal record keeping, e.g. accounting.
• For compliance with legislation (such as minimum age, for the purchasing of alcohol).
• To reduce the risk of fraudulent transactions, protecting both ourselves and you as our customer.
• To improve the products and services that we offer.
• If you have opted to receive communication from us:
  • we may periodically send promotional messages (about new products, special offers, or other information that we think you may find interesting) to the email address which you have provided.
  • we may contact you in relation to recent orders, for the purposes of soliciting feedback about specific products or our service in general.

To complete your order, we may share relevant information (such as your name, delivery address, and contact details) with our delivery partners.

Anonymous data is shared as part of the Google Analytics service for the purposes of monitoring the performance of our site. For more information in relation to this and the methods of data collection, please visit their site.

In the event that you were referred to our site through an affiliate link, an affiliate code may be stored as a temporary browser cookie. When you subsequently complete a purchase with us, limited details of the order (including the affiliate cookie, order number, item quantity, and total purchase amount) will also be shared with the affiliate company. This is necessary to allow them to process any promotions as per the terms of their site.

Finally, for the purpose of receiving feedback in relation to products and services, we do operate in association with Trustpilot. As such, information confirming that you have placed an order with us, will be shared with them for the purpose of obtaining verified, independent reviews.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file, saved by the browser based on the permissions set and given to the site. These files are used to store information between page navigation and between visits to the same site. Common uses for this include session handling (so we can retrieve data such as the products added to the cart) and web analytics (which is us monitoring the site and how it is used.)

Like many sites, we do use cookies for traffic monitoring and anonymous web analytics, including Google Analytics. Ultimately, this helps us analyse data about web page traffic and improve our website; for example, by determining which pages are being used and which are not.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties, except as outlined above, or where we are required by law to do so. You may also choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, make certain that the checkboxes related to marketing purposes (e.g. newsletter subscriptions) remain unchecked.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@lebonvin.co.uk or using the unsubscribe link in any marketing email. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to: Cavavin The Wine Shop Sheffield, 340 Brightside Lane, Sheffield, S9 2SP with details of what information you require, sufficient details for us to both locate the information and identify you, and a cheque / postal order for £10.00 payable to Cavavin The Wine Shop Sheffield Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, using the above details. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store. (Please note that this does not include any 3rd party cookies from the services identified above.)

Cookie Name	Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.